1Do you have Money Back Guarantee? What if I don't like your work?
Our goal is to provide high quality, professional service to all of our clients. If you're not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid. Our refund policy works as below: 100% Refund if requested within 14 calendar days from date of order, and Prior to showing of any design layout, no questions asked, or Before 3rd round of revision request. Applicable to all plans Refund Restrictions • Refund is not allowed once three rounds of revisions are requested. • Refund must be requested within 15 calendar days from date of order. • Refund not applicable on domain registration fees. • Refund not applicable for express service clients. • Refund must be requested in writing. • Refund not applicable on updates and add-ons on existing website.
2This is my first website, can you help me?
Absolutely! You do not need any online experience at all. Ciel Asylum offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.
3What preparations does my business have to do to get online?
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? Ciel Asylum can create you a brand new logo for just $299. You will have a dedicated person to answer any question during & after your website project
4How much input do I have?
We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we want it to look the way you want it. We guarantee it 100%
5If I already have a site can you help me improve it?
Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.
6Can you use my business's existing logo, brochure design, and other materials for my website?
Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. Ciel Asylum designers will help you establish your online image to be consistent with your existing image that your customers already know & remember.
7What does 'Website Maintenance' or 'Website Updates' mean?
Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance. You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like at $35/hour.
8My company is in the service industry. Will a website help my business?
Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.
9Who writes the copy/text for each of the pages on the website?
You are responsible for writing the copy/text for your website. However, Ciel Asylum will place your supplied copy on the website for you. We also offer copy writing assistance at $99/page.
10Do you offer payment plans?
We expect 50% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or three weeks from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on smaller packages, and web hosting.
11What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.
12How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checks, Money Orders and Western Union
13Are your Web Design costs one time?
Yes, just a one time cost for web design.
14"I want a site like eBay/Facebook/Youtube/...etc. Can you do this?
These types of websites require complex web development and will be quoted individually. Costs can exceed $10,000 for this type of work.
15Can you create a logo to go with our web site?
Sure we can. In fact, we make excellent logos for $299. We can also design brochures, business cards and all your stationary to go with your website.
16Can you help us get listed in Search Engines?
We have a Web Marketing Service (Search Engine Optimization) for $500/year to help you list in Major Search Engines. For more details, please ask a Representative when you call us.
17Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.
18I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, start-ups, and even individuals.
19Do you offer and/or install SSL?
Yes, we’ve got you covered. With our Managed SSL Service, we handle the installation, maintenance and updates for you, saving you time to run your business.
20What's the differences in the "Social Media Setup" packages?
Our Social Media Setup Services involve our team creating social media business pages for your company, building custom branded content for each social networking site • Socialite: Includes Facebook, Twitter, and LinkedIn. • Influencer: Includes Facebook, Twitter, LinkedIn, Instagram, Pinterest, and Tumblr. • Elite: Includes Facebook, Twitter, LinkedIn, Instagram, Pinterest, Tumblr, YouTube, TikTok, and Snapchat